Your data.Protected.
Your customer list, page prices, contracts and margins: PrinterMS holds your company’s most valuable business knowledge. We know exactly what you entrust to us, and this page explains openly how we look after it.
This information is also available as a PDF if you would like to share it.
The essentials in one minute
Data isolated by organisation
Every organisation’s data lives in its own private space. Other PrinterMS customers, including your competitors, can never see any of your data.
Bank-grade encryption
Your data is encrypted in transit and at rest. Invoicing integration keys are protected by an additional, separate layer of encryption.
EU data centres
Your database, files and backups are stored in the European Union: the database and files in Belgium, and daily backups in EU data centres, under the full protection of the GDPR.
You decide who sees what
Two-step verification and roles: technicians can only access the data they need for their daily work, never financial data.
Records you can take with you
You can download your main business records in XLSX format at any time, so you can keep your own archive.
We leave your data alone
PrinterMS staff do not look through your data. We only access it at your request to investigate an issue.
What your competitors never see
A leasing company’s real wealth is its records: who your customers are, what you charge per page, when contracts expire and how much margin you make. That knowledge takes years, often decades, to build. It would be worth a fortune to a competitor, so we protect it accordingly.
Many companies use PrinterMS, but every organisation’s data lives in its own private space. Isolation is enforced at the deepest database layer, on every query, without exception. The boundary would still hold if someone made a mistake in the interface, and we regularly test it from an attacker’s perspective too.
There is also a simple business principle: we do not turn your data into a product. We do not sell it, pass it on or analyse it for anyone else’s benefit. You pay for the system to work for you, and your data serves that purpose alone.
How we protect your data every day
Encryption throughout
Traffic between your browser and the system, and stored data, are encrypted. Your Billingo and Számlázz.hu keys have a separate layer of encryption that keeps them isolated even from the rest of the system.
Stronger sign-in
You can protect your account with two-step verification, so a leaked password alone is not enough to sign in. The system automatically slows and blocks repeated login attacks.
Roles within your team
As the owner, you decide who sees what. The technician role can access the data needed for daily work, with no access to financial data, prices or margins.
Checked releases
Every change passes automated security checks before reaching production, and we continually scan system components for known vulnerabilities.
An attacker’s perspective too
We regularly examine the whole system from an attacker’s perspective, from sign-in to billing. We do not wait for someone else to find a weakness.
The printer monitoring agent
The data collector (DCA) installed at customer sites only makes outbound connections, only reads from printers, and never sees documents or print jobs. If your customer’s IT administrator has questions, you can give them a ready-made answer: the security and network information sheet (PDF).
Your data, your decision
You can download your main organisation, customer, device, contract, billing and legal evidence records as an Excel workbook at any time, with one click. The Data portability page explains the exact self-service data categories and additional machine-readable exports available on request. There is no data lock-in: we want you to stay because the product is good, rather than because you cannot leave.
If you decide to leave, we permanently delete your organisation’s service data after the 30-day recovery period. Only evidence and accounting records that must be retained by law or for legal claims remain for the necessary period. The database is backed up automatically each day with encryption, and deleted data disappears from backups within six weeks at most. Regular exports are still advisable for your own archive. The data security page describes the security measures, backup schedule and retention periods.
Reporting a vulnerability
If you find a security issue in PrinterMS or the printer monitoring agent, report it to us privately at support@printerms.com. We acknowledge your report within 5 working days and keep you informed until it is fixed. Please keep the details private until the issue is fixed, for no longer than 90 days.
The security.txt file also publishes this address and rule in machine-readable form.
Security questions
pays for itself.
A small price increase your customers will barely notice can cover the cost of the software. Try it with your own figures: if it does not convince you within 60 days, we will refund every fee.
Payment starts on day one, with a 60-day money-back guarantee. Cancel at any time. EU data storage and Hungarian-language support.